Subhearn Services Pvt Ltd ("we", "our", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Recharge, Verification, Banking, and BBPS services.

1. Information We Collect

• Name, email address, and phone number
• Date of birth and KYC identification details
• Bank account and transaction information
• IP address, browser type, and device details
• Service usage and transaction history

2. How We Use Your Information

• To provide and manage our services
• To process transactions securely
• To improve our platform and customer experience
• To prevent fraud and enhance security
• To comply with legal and regulatory requirements

3. Sharing of Information

We may share your information with:

• Banking and payment partners
• KYC and verification service providers
• Fraud detection and compliance agencies
• Government authorities when legally required

We do not sell your personal data to third parties.

4. Data Security

We implement industry-standard security measures including encryption, firewalls, secure servers, and restricted access controls to protect your personal information.

5. Your Rights

• You may request access to your personal data.
• You may request correction of inaccurate data.
• You may request deletion of data (subject to legal requirements).
• You may opt out of marketing communications at any time.

6. Cookies

Our website may use cookies and tracking technologies to enhance user experience. You may control cookie preferences through your browser settings.

7. Policy Updates

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on our website.

8. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:
contact@subhearndigital.tech

Account Deletion

PLUTY PAY allows users to request deletion of their account and associated personal data. Currently, account deletion is processed only by our support team after receiving a valid request from the user.

If you want to delete your account, please contact our support team using your registered mobile number or email address.

You can submit your account deletion request by contacting us at:

Email:contact@subhearndigital.tech

After receiving your request, our support team will verify your details and process the account deletion. Your account and associated personal data will be permanently deleted from our system within 7 working days, except for information that we are required to retain for legal or regulatory purposes.