Thank you for choosing Subhearn Services Pvt Ltd for your recharge, verification, banking, and BBPS services. We strive to provide you with the best user experience and ensure your satisfaction. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines our guidelines on eligibility and the process for requesting a refund.

1. Refund Eligibility

1.1 Recharge Services

• Refunds will be considered if a technical error results in a failed transaction and recharge is not successful.
• Refund requests must be made within 7 days of the failed transaction.

1.2 Verification Services

• Refunds are evaluated on a case-by-case basis.
• If verification fails due to system errors or technical issues, it may be eligible for refund.

1.3 Banking Services

• Refunds will be considered if there is an error in transaction processing.
• Issues must be reported within 15 days of the transaction date.

1.4 BBPS Services

• Refund eligibility depends on transaction nature and reason for request.
• Refund requests must be submitted within 10 days of the transaction date.

2. How to Request a Refund

2.1 Contact Customer Support

• Users must contact our customer support team through official channels available on our website or mobile application.
• Provide transaction ID, date, and detailed explanation of the issue.

2.2 Documentation

• Users may need to provide supporting documents such as screenshots or transaction proofs.

3. Refund Processing

3.1 Evaluation

Once received, refund requests will be reviewed carefully to determine eligibility according to this policy.

3.2 Approval or Denial

Users will be notified regarding approval or denial within a reasonable timeframe. Approved refunds will be processed using the original payment method.

3.3 Refund Timeframe

Refund processing time may vary depending on the payment method and financial institution. Generally, refunds are credited within 7–14 business days from approval.

4. Exceptions

4.1 Unauthorized Transactions

In cases of unauthorized transactions, users should immediately report the matter to their respective bank or financial institution. Subhearn Services Pvt Ltd will cooperate with investigations but may not be responsible for refunds in such cases.

5. Changes to the Refund Policy

Subhearn Services Pvt Ltd reserves the right to update or modify this Refund Policy at any time. Changes will be communicated through our official channels.

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By using our services, you agree to comply with this Refund Policy. If you have questions or require assistance, please contact our customer support team at contact@subhearndigital.tech.